Sony’s smartphone play: Too little, too late

Posted: 27th October 2011 by Roger Cheng in News
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The Japanese consumer electronics giant is ending its 10-year marriage with network-equipment provider Ericsson, spending $1.47 billion to buy out Ericsson’s stake in Sony Ericsson, their mobile devices joint venture.

Sony’s hope: that it can move faster alone to revive what was once a healthy business through a tighter integration with its other products and media content.

While many analysts agree Sony’s takeover of the business is a positive, they are skeptical that it can actually turn the handset business around. Over the past few years, Sony Ericsson has ceded a significant amount of market share to competitors. It was slow to pounce on the smartphone trend, and even now stands as a second-tier Android player. Its relationship with carriers in the major markets (read: the U.S.) remains weak.

“It’s not clear to me that Sony has the juice or the positioning to make a comeback now,” said Roger Kay, an analyst at Endpoint Technologies.

Sony Ericsson’s rapid decline in the mobile arena is just the latest example of the pitfalls to which joint ventures are often heir. The joint venture is book-ended with struggles, often due to conflicting interests and the frequently halfhearted commitment of its parents.

Once one of the five largest handset vendors in the world by shipments, Sony Ericsson has largely fallen off the radar. In the smartphone business, its share lags far behind its rivals. In the second quarter, its global share of the smartphone market was 3.6 percent, according to Gartner.

In comparison, Apple’s share was 18.2 percent, while top tier Android player Samsung owned 15.8 percent of the market. Early Android adopter HTC held 10.2 percent.

A merger of necessity
Sony and Ericsson got together in 2001 because neither company had a particularly strong mobile devices business. Sony’s share in the global market was nearly nonexistent, and Ericsson’s own business suffered from major losses. The idea was to wed Sony’s consumer electronics expertise with Ericsson’s experience in telecommunications and wireless technology while reducing its financial liabilities.

Sony Ericsson got off to a weak start, moving slowly to produce any noteworthy products and failing to hit its targets for profitability for the first few years.

But by 2005, the company had hit its stride by producing a music-centric Walkman-branded cellphone, and eventually following up with phones using the Cybershot camera brand and Bravia television brand.

Sony Ericsson focused on the GSM market, looking at emerging markets such as India. In the U.S., it had a role at AT&T and T-Mobile USA, but was never part of CDMA-carriers Verizon Wireless or Sprint Nextel.

Slow in smartphones
Much of the progress made by Sony Ericsson was lost once Apple and its iPhone came on the scene in 2007. The iPhone, followed by the first Android device, the G1 from HTC, which was unveiled in October 2008, put consumers on path to demanding more from their mobile devices.

Sony Ericsson, meanwhile, was struggling to make the transition to the smartphone, finally introducing its first Windows Mobile-powered device, the Xperia X1, in 2008. After some delay, the product hit the market, although it never made a dent in the U.S. market. The device, like other Windows Mobile phones of that period, offered a clunky user interface that fell short of the more sophisticated offerings from iOS and Android.

While Sony Ericsson was fiddling with Windows Mobile, its rivals were embracing Android. HTC was the first, making an early and strong mark in the smartphone business. Samsung was slower, but has since overtaken HTC as the leading Android vendor with its line of Galaxy smartphones.

Sony Ericsson didn’t introduce its first Android device, the Xperia X10, until March of last year. At that point, Motorola, HTC and Samsung had all made significant moves to shore up their position.

The Xperia Play, a strange mash-up of a Sony Ericsson phone and Sony’s PlayStation controller, was supposed to be its break-out hit in the U.S. Instead, it flopped as consumers embraced more conventional devices.

The joint venture’s slow reaction to the changing industry dynamics may have put Sony to far behind in the game to catch up.

“In short, we don’t see a change in the competitive landscape,” said Shaw Wu, an analyst at Sterne Agee.

Utilizing Sony’s assets

The reaction to Sony taking over the joint venture was near unanimous approval.

“Sometimes when a relationship is not being nurtured or developed, it’s better to go your separate ways,” said Mark Sue, an analyst at RBC Capital.

Sony is expected to move quicker than its joint venture to reposition itself in various markets. Many analysts noted that the company still has a “huge uphill climb” when it comes to markets such as the U.S., but that Sony could bring quicker improvements in areas where it has been traditionally strong, such as Western Europe and parts of Latin America.

One key to the handset business’s revival is the use of Sony’s wealth of content, including a significant library of video, music and video games.

“The compelling content makes the most sense as a way for these guys to really differentiate themselves with Android,” said Hugues de la Vergne, an analyst at Gartner. “It at least brings them to the table as a competitor.”

De la Vergne said the ideal situation would be to offer up exclusive access to videos or games to carriers in exchange for marketing support for its devices.

The use of Sony’s PlayStation brand is another option. Sony has been reluctant to directly link the PlayStation to its phones, but with the company taking full control of the joint venture, that is one possibility. While the Xperia Play utilized the term PlayStation Certified games, it didn’t truly meld the PlayStation experience into the device. Sony’s comments today suggest otherwise.

“We can more rapidly and more widely offer consumers smartphones, laptops, tablets and televisions that seamlessly connect with one another and open up new worlds of online entertainment,” Sony CEO Howard Stringer said in a statement.

A lot depends on how rapidly Sony can move. Execution is key, and Sony will have to move faster than the typical 12 to 18 month product cycle, as its rivals are continuing to solidify their own market positions. The company will also have to improve its relationship with the carriers. The Xperia Play’s lackluster performance likely dented its prospects in the U.S., creating a significant obstacle for Sony’s future offerings.

Even then, it’s unclear whether a Sony smartphone will standout in the market to consumers.

“I think Sony has largely missed the smartphone revolution,” Kay said.

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Citrix landed 40 deals worth more than $1 million each to fuel strong third quarter results that blew away estimates. The company also upped its outlook for the year and projects more growth via a bevy of product announcements from its Synergy customer powwow in Barcelona.

The company on Thursday reported third quarter earnings of $92 million, or 49 cents a share, on revenue of $565 million, up 20 percent from a year ago. Non-GAAP earnings were 64 cents a share. Wall Street was expecting non-GAAP earnings of 58 cents a share on revenue of $544.8 million.

As for the outlook, Citrix also impressed Wall Street. For the fourth quarter, Citrix projected non-GAAP earnings of 75 cents a share to 76 cents a share on revenue of $610 million to $620 million. Wall Street was expecting earnings of 74 cents a share on revenue of $609.3 million.

In recent days, a bevy of technology companies have either reported disappointing quarters or cut outlooks. Given that fact, Citrix appears to be a standout. For 2011, Citrix said it was looking for non-GAAP earnings of $2.45 a share to $2.46 a share on revenue of $2.2 billion to $2.21 billion. For 2012, Citrix is expecting revenue to be in the range of $2.47 billion to $2.48 billion.

How is Citrix blowing through expectations?

For starters, Citrix is positioned in a few key sweet spots. Citrix has become a leading desktop virtualization player, is increasingly focused on software as a service and has a position for corporate mobility as workers bring tablets and smartphones into the office. Toss in a steady stream of strategic acquisitions–in recent months Citrix has acquired Cloud.com, ShareFile and AppDNA–and there’s a formula for growth.

The numbers for the third quarter tell the tale:

  • Product license revenue was up 28 percent.
  • Online services revenue jumped 20 percent from a year ago.
  • And deferred revenue was $834 million, up from $680 million a year ago.

On a conference call with analysts, Citrix CFO David Henshall said that customers are increasingly buying XenDesktop for desktop virtualization as well as back-end technology such as NetScaler. Rivals such as MokaFive have argued that Citrix is too costly because that front-end virtualization often means more back-end investment, but companies seem to be going for the bundles. For perspective, Citrix’s 40 large deals in the third quarter was double the average in quarters a year ago. Henshall said:

We have some of the largest deals coming out of NetScaler as well as XenDesktop, and a surprising number of combined transactions — those customers that are buying both a hardware and a software solution as well as customers are looking at both XenDesktop and XenApp standalone products as a component. I would also add that contribution from system integrators continues to move up.

Citrix CEO Mark Templeton said the company has positioned itself well for the move to mobility via products like Citrix Receiver and cloud computing. Templeton said:

Clearly we are building strong positions across SaaS, virtualization, networking , and cloud markets. And the investments we have made over the past year in people, infrastructure, innovation, and go-to-market is powering growth through geographical reach and business model diversity.

In addition, Citrix is positioning itself to be a larger cloud player going forward. At its Synergy conference in Barcelona, Citrix announced the following this week:

  • A ShareFile Cloud effort that integrates data into other apps and services. The service, dubbed the Follow-Me-Data fabric, allows developers to incorporate search, shares, sync and remote wipe capabilities via APIs. Citrix Receiver and GoToMeeting will integrate Follow-Me-Data. Citrix’s aim is to develop personal clouds for workers.
  • CloudGateway, a unified service broker that delivers Windows, Web, SaaS and mobile apps to users on any device. The main features are app self-service, data policy, user provisioning, license and service level management and user provisioning.
  • A move to put Citrix’s HDX technology onto chips. The system-on-a-chip plan theoretically would expose virtual apps and desktops to more devices.
  • New virtual desktop tools via the App-DNA acquisition. Citrix also stepped up efforts to bring desktop virtualization to SMBs.
  • Cloud efforts such as connecting Citrix’s NetScaler to more services and a portal to manage various public clouds. That latter announcement ties into Citrix’s CloudStack platform, which was acquired via the Cloud.com purchase.

This post first appeared on ZDNet’s Between the Lines blog.

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Organizational policies for social media can be a worthwhile endeavor, provided that you do not over think what it is that you are trying to accomplish with creating the policies. If you are attempting to give some structure to your marketing channels it would be a good idea to separate each social media channel into its own category. Categorically listing Facebook policies and Twitter policies, as well as any other channels you may be using (YouTube, MySpace, Flickr, etc.) is a good way to keep those policies separate because what may work on Facebook may not necessarily work the same on Twitter. You social media audiences may be entirely different groups of people. Read the rest of this entry »

Getting the most website for your money

Posted: 15th July 2011 by Thomas Fischer in Blog, Web Design
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You as a small business owner may believe that you do not need a website. Of course that is your prerogative as the owner, but my take on this belief is that you don’t know what you’re missing out on. Let’s say you decide you want a website but you want to know the cost benefit before you hire someone like me to build it for you. I have done a few of these cost benefit analysis in the past, I say a few because most of my clients decide to hire me before they perform a cba if it is even a consideration because they figure that they don’t want to be left in the 20th century so they ask me to build them a website.

Now, creating a cost benefit analysis is somewhat tricky because I have to determine before hand whether or not the small business owner wants to set up e-commerce on their site or some other interactive dynamic systems. The cba is affected by this because it costs more money to set up the dynamic websites then it does to set up a strictly information static html website. A website like mine for example that is set up with a Content Management System (WordPress) is more time consuming in the setup and maintenance and updating than is a static site that I might build simply by creating an easy html or php template site that only has static content. Read the rest of this entry »

A Web site could be the best looking and most user-friendly Web site in the world. However, if no body knows it is there then it will not serve any purpose.

Search engines have been proven to be the biggest source of traffic for nearly all of the sites on the Internet. Therefore optimizing your site for search engine coverage is a very economical form of marketing.

When I develop a Web site, I take measures to make sure that your site is not only user friendly, but also search engine friendly as well. Search engines have developed rapidly in the last few years in order to adapt and provide more accurate results. Gone are the days when you could use the age-old trick of simply smacking together a load of embedded keywords as ‘META’ tags into a site. Search engine optimization is now a big business. As a result, companies quite often and rather deceptively use statistics attempting to prove to you that they can give you the best search engine ranking possible. In reality, few companies make realistic claims that give you truly significant return for your investment unless they are using techniques that are banned from the search engines (i.e. cheating).

Search engine optimization is about optimizing your site so search engines give you high rankings for keywords that are specific to the market your business wants to target. The choice of keywords is critical in order to maximize your coverage in the search engine.

What I can do to help with optimization:

  • Research with you what keywords will promote your site-targeted traffic
  • Submission to major search engines, such as Google, Yahoo, AOL, Bing.
  • Provide online statistics to show what searches are bringing your site traffic
  • Site wide analysis and optimization of content
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On the Internet, you only have one second. One second to make a powerful impression. One second to establish your professionalism and start building trust. One second to generate the interest of your target audience. One second to begin downloading your value proposition and to initiate a compelling sales overture.

The three design guidelines above serve the one-second principle well and provide a blueprint for effective Web site marketing and sales flow. Most online shoppers have little time to waste on brand-building Flash, sluggish multimedia plug-ins, overindulgent mission statements or content that serves no end. As Gartner research suggests, convenience, usability and marketing clarity are so important they rank even higher in importance than price for online shoppers.

Given these survey results, successful Web design means having a tactical rationale for the placement of every graphic, every image and every word. And that means knowing your customers, anticipating the needs of your customers and answering their questions before questions are even asked.

While more abstract issues like branding are not entirely inconsequential online, the process of “building a brand” should come only as an after-impression, a coefficient of a powerful sales platform. Customer acquisition should remain the primary goal, and nothing — neither Flash nor corporate branding — should interfere with your marketing and sales agenda.

Does that mean that design and aesthetics are not important? No, it only means that form should serve function on e-commerce Web sites, not the other way around. Art rarely serves utility. In fact, authentic art usually struggles to subvert it. That’s why art, by itself, won’t sell your products online.

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Art of Web DesignBefore you can design an excellent Web site you need a comprehensive blueprint, and that begins with defining the purpose — as well as prioritizing the various objectives — of your Web site. Over the last few years, too many e-businesses have launched with unfocused goals and, as a consequence, awkwardly designed Web sites that quickly falter.

Is the purpose of your Web site to brand and position your company online? Do you want to impress customers with fancy design and flash? Do you want Internet users to call you or visit your physical store? Or do you want to generate high revenue with the shortest sales cycle possible — à la pure e-commerce? Read the rest of this entry »

Creating a Consistent Corporate Image

Posted: 23rd March 2011 by Thomas Fischer in Blog, Web Design
Tags: , , , ,

A consistent corporate image is paramount for any company fighting in today’s competitive markets. A professional image and first impressions can go a long way when attracting clients. Maintaining a site that is truly consistent with your company image, with a professional finish goes a lot further on a medium such as the Internet where there is little else that can be used to set rival businesses apart. Our experience in Website design allows us to create a design that truly reflects your company’s image and target market. Read the rest of this entry »